Position Description:
Handle incoming phone calls regarding various service inquiries on Client accounts. Respond with a high degree of accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, Client Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Key Responsibilities:
Deliver exceptional service to clients by handling incoming inquiries with accuracy and efficiency.
Support various functional areas, including Client Cash Management, Client Online, and Mobile app services.
Ensure high standards of service by consistently meeting key department performance metrics.
Contribute to a fast-paced, team-oriented environment.
Adapt quickly to changes in a busy financial service center.
Preferred Qualifications:
College Degree.
Previous contact center experience.
Required Skills and Competencies:
Strong communication skills with the ability to engage professionally with clients.
Excellent problem-solving abilities and attention to detail.
Capability to multi-task efficiently in a dynamic environment.
High level of professionalism and a commitment to delivering World-Class Service.
Ability to work effectively in a team setting.