Service and Parts Advisor

Job Description

Company: Delzell Bros Inc. Auto Dealership

Job Type: Full-Time

About Us

Delzell Bros Inc. is a family-owned auto dealership known for quality vehicles and outstanding customer service. We are seeking a motivated Parts and Service Advisor to oversee our parts and service department and ensure smooth day-to-day operations. This role is ideal for someone who is organized, detail-oriented, and enjoys working directly with customers and team members.

Position Overview

TheParts and Service Advisor will be responsible for managing inventory, service writing, ordering parts, and delivering excellent customer service to both internal departments and retail customers.

Key Responsibilities

Manage and maintain parts inventory, ensuring stock levels meet customer and service department needs

Order, receive, and distribute parts in a timely and accurate manner

Assist walk-in customers and service technicians with parts requests

Provide professional, face-to-face customer service to clients and vendors

Ensure proper organization of parts department and maintain accurate records

Handle returns, warranty claims, and exchanges

Develop and maintain strong relationships with suppliers and customers

Enforce dealership policies and procedures to ensure smooth operations

Requirements

Minimum 6 months of professional, face-to-face customer service experience (required)

Previous experience in an automotive or retail parts environment preferred

Strong organizational and multitasking skills

Excellent communication and interpersonal abilities

Proficiency in basic computer systems and parts management software (training provided)

Valid driver’s license and reliable transportation

Ability to lift up to 50 lbs and work in a physically active environment

Compensation & Benefits

Competitive pay based on experience

Career growth opportunities within the dealership

Supportive, team-oriented work environment

Full Benefits

Full-time