Scheduler/Customer Service Representative

Work Schedule: Position operates on an alternating weekly basis * Monday to Friday (8:30a - 5:00p) * Monday, Tuesday, Thursday, Friday, & Saturday (8:30a - 5:00p) Position Summary: The Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints.

This role requires strong communication skills, in-depth knowledge of company products and programs, and the ability to work effectively within a team environment.

Essential Duties and Responsibilities: * Answer phone calls in a professional and timely manner.

* Manage and update schedules by matching caregiver skills to client needs and handling last-minute changes.

* Triage heavy phone volume efficiently.

* Review and approve schedules weekly for billing and payroll.

* Serve as a liaison between caregiver staff, clients, families, and other back-office employees.

* Learn and utilize new software to document all activities in a shared database.

* Maintain composure and work effectively in a fast-paced environment.

* Demonstrate excellent customer service skills.

* Utilize strong critical thinking and problem-solving abilities.

* Be familiar with New Castle and Kent Counties for mapping locations.

* Perform other duties as assigned.

Qualifications: * High School Diploma or GED equivalent required.

* Associate's degree preferred.

* Previous experience as a scheduler in a medical-related field is advantageous.

* Proven track record of providing excellent customer service.

* Knowledge of medical terminology and coding is necessary.

* Strong problem-solving skills.

* Proficiency in data entry and computer skills, including Microsoft Office Suite.

* Excellent verbal and written communication skills.

* Ability to maintain confidentiality.

* Ability to work independently with minimal supervision.

* Must pass background checks, drug screening, a doctor's physical, and a 2-step PPD test.