Parking Technology Support Associate

Parking Technology Support Associate

Job no: 520808

Work type: On Campus

Location: Normal, Illinois

Title: Parking Technology Support Associate

Division Name: Finance and Planning

Department: Parking & Transportation

Job Summary

This position assists the department Information Technology Technical Associate with diagnosis and repair of parking technology devices such as electronic parking meters, handheld citation devices and printers, automated license plate readers, and associated equipment. This position will also assist in generating reports from various parking software programs, fulfilling data requests, compiling historical parking data, and maintain procedure documentation

Additional Information

University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life

- Retirement and supplemental retirement planning options

- Tuition waiver benefits available to staff as well as their eligible dependents

- Paid holiday/administrative closures during Thanksgiving and Winter Breaks

- Paid benefit time

For more University Benefit information:

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here

Salary Rate / Pay Rate

$23.00 - $25.00 per hour

Required Qualifications

1. High School diploma or equivalent

2. Any one or combination totaling one (1) year (12 months) from the following categories:

A. College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

- 30 semester hours equals one (1) year (12 months)

- Associate's degree (60 semester hours) equals eighteen months (18 months)

- 90 semester hours equals two (2) years (24 months)

- Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

B. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Preferred Qualifications

1. Work experience or education in Information Technology hardware and software troubleshooting similar to what would be gained in a help desk environment.

2. Work experience with Microsoft Excel, Word, and basic Access.

3. Ability to analyze and design data reports.

4. Effective communication skills.

5. Customer service orientation.

6. Database knowledge.

7. Experience troubleshooting and making minor repairs to business equipment such as point of sale devices, printers, or other electronic or electro-mechanical devices.

8. Knowledge and understanding of university and department processes and procedures.

Work Hours

Monday - Friday; 8:00 a.m. - 4:30 p.m.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.

2. Remain at a workstation for extended periods.

3. Ability to distinguish colors on a monitor.

4. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

October 2025

Required Applicant Documents

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax:, Attn: Colette Homan

Address: Illinois State University

Human Resources

Campus Box 1300

Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver's license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Colette Homan

Human Resources

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at .

Application Opened: 09/22/2025 08:00 AM CST

Application Closes: 09/24/2025 11:55 PM CST

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