Internet Sales Manager

Job Description

Responsibilities

Understand and implement dealership sales process

Monitor and respond to all Internet leads in a timely manner following dealership process

Generate appointments by means of proactive outbound prospecting, in an effort to qualify and market to potential customers

Be available to respond to email, text, and phone inquiries in a professional, well-spoken manner

Check email and CRM text frequently and respond to inquiries immediately

Assist customers in appropriate vehicle selection – be the product expert & sounding board

Provide vehicle information and direct customers to product information resources, including those available on the internet

Quote pricing and inventory availability

Maintain Customer Service Index (CSI), Gross Average and monthly units to dealership standards

Qualifications

Previous automotive dealership experience

Superior communication skills, both oral and written

Outstanding organizational skills

Ability to stay strong and calm in a stressful environment; must thrive under pressure

Ability to work a structured schedule to maintain coverage for online inquiries

Full-time