Operations Coordinator

Job Description Description: Position Overview: This position should possess strong phone skills by quickly and efficiently answering and routing multiple calls throughout the day.

Attention to detail is essential, as there are significant amounts of paperwork.

Being a team player and willing to share responsibilities with other team members is expected.

All Operations team members are cross trained to fulfill various responsibilities within other positions; flexibility and a positive attitude are enforced.

Paid As: Hourly, Non-Exempt Full-Time Employee Hours of Operation: 8:00 AM – 4:30 PM Monday – Thursday, 8:00 AM – 3:30 PM Friday Reports To: Lead Operations Coordinator, Chief Operating Officer AGENCY EXPECTATION OF EMPLOYEEMaintain confidentiality of client, donor, volunteer, staff and board informationSupport the mission, vision and goals of Meals On Wheels, Inc.

of Tarrant CountyAssist with meal delivery when volunteer callouts make it necessary for staff to deliverRepresent Meals On Wheels in a professional manner at all timesRequired to pass criminal background check and have a free and clear MVRContribute to other projects when necessary ESSENTIAL JOB TASKSManage a high volume of phone calls, including cancellations, new client intakes, re-intakes, and documenting no-answer situations.Review and reconcile daily route sheet totals; investigate and resolve discrepancies to ensure accurate reporting.Perform regular system updates for clients who are inactive for four months or are deceased to maintain data integrity.Oversee and process change sheets, ensuring timely and accurate updates to client records.Monitor meal plan change emails and record start dates to maintain up-to-date service information.Process overflow of web-based intakes and ensure accurate entry into the system.Prepare and mail client correspondence, including weekly tasks such as envelope stuffing.

Provide reliable administrative and program support to promote efficiency, compliance, and quality client service.Requirements: QUALIFICATIONSHigh school diploma or equivalent REQUIREMENTSProficiency in Microsoft Word, Access, Excel and Outlook EXPERIENCERelevant experience or knowledge and skills preferred Compensation details: 16-20 Hourly Wage PIcb8f5b7a92b9-25405-38657393