IT Intern (Enterprise Service Management)

The Department of Administrative Services Office of Information Technology (DAS/OIT) is seeking an IT Intern to support the Enterprise Service Management (ESM) team. This internship provides a unique opportunity for students or recent graduates to gain practical experience in enterprise IT operations while contributing to real projects that support state agencies.

The intern will assist with activities related to ServiceNow administration, Change Management, Disaster Recovery planning, and Audit & Compliance tracking. This is a learning-focused role, designed to provide exposure to IT systems and processes while building professional and technical skills.

Responsibilities

Under supervision and guidance, the IT Intern will:

Assist with ServiceNow tasks such as data entry, simple reporting, and updating documentation.

Support the Change Management process by helping track and log change requests.

Contribute to Disaster Recovery documentation and preparation activities.

Help update audit and compliance checklists, logs, and supporting records.

Participate in team meetings, record meeting notes, and follow up on assigned tasks.

Shadow senior IT staff to learn about enterprise technology governance, operations, and risk management.

Provide general support to ongoing IT initiatives as needed.

Preferred Skills (not required)\:

Exposure to IT service management tools (ServiceNow, ticketing systems).

Coursework or experience in project management, cybersecurity, or data analysis.

Ability to work independently with direction.

Strong organizational skills and attention to detail.

Minimum Qualifications

Currently enrolled in (or recently completed) a college program in Information Technology, Business, or related field.

Basic computer literacy, including familiarity with Microsoft Word, Excel, PowerPoint, and Outlook.

Strong written and verbal communication skills.

Interest in IT systems, process documentation, or enterprise operations.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Applying for position:

When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting.

All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.

If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made.

What You’ll Gain

Practical, hands-on experience in enterprise IT operations.

Exposure to large-scale IT systems (ServiceNow, Disaster Recovery, Change Management).

Mentorship and professional development opportunities from experienced IT staff.

Insight into state government IT operations and career pathways.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.