Operations Coordinator

Description:

Position Overview: This position should possess strong phone skills by quickly and efficiently answering and routing multiple calls throughout the day. Attention to detail is essential, as there are significant amounts of paperwork. Being a team player and willing to share responsibilities with other team members is expected. All Operations team members are cross trained to fulfill various responsibilities within other positions; flexibility and a positive attitude are enforced.

Paid As: Hourly, Non-Exempt Full-Time Employee

Hours of Operation: 8:00 AM 4:30 PM Monday Thursday, 8:00 AM 3:30 PM Friday

Reports To: Lead Operations Coordinator, Chief Operating Officer

AGENCY EXPECTATION OF EMPLOYEE

Maintain confidentiality of client, donor, volunteer, staff and board information

Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County

Assist with meal delivery when volunteer callouts make it necessary for staff to deliver

Represent Meals On Wheels in a professional manner at all times

Required to pass criminal background check and have a free and clear MVR

Contribute to other projects when necessary

ESSENTIAL JOB TASKS

Manage a high volume of phone calls, including cancellations, new client intakes, re-intakes, and documenting no-answer situations.

Review and reconcile daily route sheet totals; investigate and resolve discrepancies to ensure accurate reporting.

Perform regular system updates for clients who are inactive for four months or are deceased to maintain data integrity.

Oversee and process change sheets, ensuring timely and accurate updates to client records.

Monitor meal plan change emails and record start dates to maintain up-to-date service information.

Process overflow of web-based intakes and ensure accurate entry into the system.

Prepare and mail client correspondence, including weekly tasks such as envelope stuffing.

Provide reliable administrative and program support to promote efficiency, compliance, and quality client service. Requirements:

QUALIFICATIONS

High school diploma or equivalent

REQUIREMENTS

Proficiency in Microsoft Word, Access, Excel and Outlook

EXPERIENCE

Relevant experience or knowledge and skills preferred

Compensation details: 16-20 Hourly Wage

PI972fd1e49ad4-31181-38657393

Full-Time