IT Helpdesk

Job Description

Overview

We are in search of an IT Helpdesk technician who will work to maintain a highly operational and seamless IT infrastructure for our employees

Who we are:

LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida’s leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally. People travel from all over the world to see our doctors and receive our lifesaving holistic treatment programs

Key Responsibilities:

Perform troubleshooting, maintenance, preventative maintenance and installation of computers, printers, servers, wired and wireless infrastructure, media players, point-of-sale and other equipment at Lifeworks office locations

Install, terminate and troubleshoot Cat 5/6 cabling

Follow company policy to confirm, accept and close IT tickets

Interface at an intermediate level with employees to effectively troubleshoot problems

Assist with network configuration, software integration and hardware installation

Coordinate with the IT Administrator and set up routine inspections and maintenance on the network as a whole.

Experience and Qualifications:

Excellent working knowledge of Windows 10/11

Office 365 management of users/accounts

A+ and/or Network+ experience is preferred

Must be highly focused on customer service and able to interact with employees in a respectful and helpful manner

Must be able to work in a fast-paced and often demanding environment

This position requires driving between the various campus locations

Language Skills:

Must be able to communicate effectively in English and have excellent written and verbal skills.

Physical Demands of Position: While performing the duties of this job, must be able to sit or stand for periods up to 7 hours at a time, working in the heat, cold and in small spaces. Must be able to climb ladders and crawl in small spaces such as under or behind desks, closets or attic spaces. Must be able to lift up to 50 pounds unassisted. LifeWorks Wellness Center is located in 8 separate buildings, 5 of these buildings have a 2nd floor which is accessible only by stairs. Must be able to perform the functions of this position in all offices and locations of LifeWorks Wellness Center.

Benefits:

Employer sponsored Health, dental and vision insurance

Health savings account

Employee discount

Paid Time Off

Holiday Pay

LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.

Full-time