Manager of Technical Services

Job Description

Job description:

The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure. This position involves leading a team of technical professionals, ensuring compliance with IT policies and procedures, and driving the overall health and efficiency of the corporate IT environment.

Key Responsibilities:

Infrastructure Management:

Develop, implement, and maintain the organization's desktop and server infrastructure, ensuring alignment with IT policies and procedures.

Oversee the design and architecture of the corporate infrastructure.

Manage a team of desktop support engineers and server administrators, providing guidance, mentorship, and performance evaluations.

Cross-Functional Collaboration:

Work closely with other departments to ensure compatibility and integration of systems.

Identify and address potential technical challenges that may impact business operations.

Team Development:

Participate in the hiring and training of new staff.

Provide mentorship and coaching to junior team members.

Conduct annual performance reviews to assess employee performance and identify development opportunities.

IT Project Management:

Oversee and contribute to IT projects related to infrastructure upgrades, system implementations, and technology initiatives.

Full-time