MCM Support Specialist

Job Description

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Medical Case Management Support Specialist! About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.Position Summary:

MCM Support Specialist supports clients in accessing and maintaining care by assisting with applications, processing intakes, and coordinating medical record requests. Responsibilities include tracking and scanning documentation, monitoring referrals and waitlists, and supporting educational events. The position also assists with data entry, reporting, and other program support tasks to ensure efficient and timely client services.Key Responsibilities:

Supports MCM clients with HDAP application in order to maintain their medications

Follows up with HDAP Program re: status of applications and submitting any necessary documents

Supports medical case managers with obtaining ct medical records every six months through HIV medical providers.

Creates and maintains a tracking chart of medical records requests in order to compile data related to turnover time for records requests.

Responsible for scanning received medical records into cts EHR document library.

Responsible for supporting APD with monitoring referrals and following up with waitlist to identify if cts are still interested in services.Qualifications:

Required:

A High School diploma or GED.

Valid Driver’s License and reliable transportation as this position may require outreach

1 year of administrative experience preferred

Excellent verbal and written communication skills; interpersonal skills; crisis intervention skills; organizational skills; attention to detail; computer skills; good customer relations skills; knowledge of legal and ethical issues pertaining to the profession. Experience using excel, google sheets and must have data entry experience. Experience with EHR is a plus.

Preferred:

Bilingual (English/Spanish) preferred but not required.

What We Offer:

A supportive, mission-driven work environment

Opportunities for professional development and continuing education

Competitive benefits package

Collaboration with a compassionate, multidisciplinary team

The chance to make a real difference in our communities

Summary of Benefits:

Salary Range: $18.25 – $24.25

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

Generous time off benefits for eligible positions

Exclusive employee discounts

Excellent and affordable insurance including health, vision, dental and pet insurance.

Mileage reimbursement

CEU reimbursement

403b match

Retention Payments offered to licensed and licensed eligible clinicians!

#TherapistsOfTomorrow

Full-time