user support technician

Education:

Expérience:

Education

College/CEGEPInformation technologyComputer science

Tasks

Respond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsProvide business systems, network and Internet support to users in response to identified difficulties

Computer and technology knowledge

Enterprise resource planning (ERP) softwareMicrosoft Dynamics NAV

Transportation/travel information

Public transportation is available

Work conditions and physical capabilities

Attention to detail

Personal suitability

Efficient interpersonal skillsExcellent oral communicationExcellent written communicationTeam player

Experience

1 year to less than 2 years

Health benefits

Dental planHealth care plan

Financial benefits

Pension plan Durée de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week