Service Desk Agent

REQUISITOS IMPRESCINDIBLES:

Knowledge/expertise of:

Managing IT assets: utilizing CMDB tools efficiently.

Experience managing ITSM tools, preferably ServiceNow.

Ticket analysis to determine if it’s necessary to recategorize it

Prioritization of incidents according to the requirements indicated in the Service Levels

Incident diagnosis and resolution

Generate documentation and/or update existing procedures to reduce the number of incidents opened to Service Desk

Coordination with the rest of service towers for collaboration on defining the incidents solution

Active Directory knowledge

Experience with monitoring tools

English proficiency level of C1.

REQUISITOS VALORABLES:

Technical knowledge on:

- M365 (Teams, Sharepoint, Exchange, Office)

- Windows 10/11/MacOS

TITULACION REQUERIDA:

Superior Technician in Management of Compute Systems or similar valuable

AÑOS EXPERIENCIA EN PERFIL SOLICITADO:

1 - 2 years

**Requisition ID** : 31712