Customer Care Agent Inbound

Posting Date:

Hours of Work: [[hoursOfWork]]

Job Code: 1194

Location: 540 - Moncton Cust Care

Bargaining Unit: No

Reports to: Supervisor Customer Support

Description

Location: Dieppe, NB (Hybrid/remote and in-person)

Shift: 37.5h/week, flexibility required to work on different shifts as needed

Pay-rate: $21.16 per hour

Bilingual Role (French/English required)

Schedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.

Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc., for any shipments being delivered to domestic destinations.

Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.

Directing customers to the appropriate department when required.

Completing all necessary forms relative to customer service.

Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions.

Responsibilities

Qualifications:

Must possess excellent oral communications skills.

Be able to work in high-pressure situations.

Must demonstrate a pleasant "can do" attitude.

Ability to adapt to rapidly changing circumstances.

Basic Geography knowledge.

Bilingualism an asset.

Multifunctional (Pick up and Trace) experience.

Additional Responsibilities

Education

Experience

Skills

Working Conditions: Call Centre

Salary Grade: Grade 5

Application Deadline:

Eligibility:

In order to be a eligible to apply for a position, an employee must have:

been in their current position for at least six months

Satisfactory performance in their current role to be considered.

Employees must notify their immediate manager when they apply for a position.

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

All employees who are eligible to apply for a position will be considered. Only the most qualified candidates will be selected for interviews.

Tous les postes unilingues à l’extérieur du Québec exigeant uniquement la connaissance de la langue anglaise sont affichés sur le site Intranet de Purolator seulement.

Si vous désirez une traduction française de cette description de poste, prière de communiquer avec votre Représentant aux ressources humaines.