Airside Ramp Team Leader-Luton Airport

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!

As a Swissport Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

Responsibilities

Job Responsibilities

The following responsibilities are associated with this job role:

Supervise/allocate tasks including reporting absences and overtime.

Plan and deploy resource to ensure rosters meet customer and operational requirements

Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained

Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience

Maintain up-to-date manuals and documentation as required

Build and maintain relationships with customers and Airport Authorities

Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports

Ensure compliance with Swissports SOPs and policies

Ensure maximum efficiency in the operation of inbound and outbound flights

Resolve conflict and irregularities and take appropriate action

Responsible for maintenance of assigned equipment and materials

Contribute/assist with local emergency plans

Other duties as assigned

Qualifications

QUALIFICATIONS AND COMPETENCIES

Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)

Ability to speak and understand the English language

Ability to travel to the airport at times where public transport is not available

Ability to follow processes and procedures and apply flexible approach when required

Willingness to work in inclement weather

Able to work in a manual environment and lift up to 32kg throughout a shift if required.

Able to work as part of a team in a challenging environment

Previous experience working in an aviation environment is desired

Experience of leading teams

Excellent organisational and planning skills

Excellent oral and written communication skills

Proficient in Microsoft Office

A full driving licence

CAREER PROGRESSION

Satisfactory completion of three years continuous service typically

Attainment of competency in all basic, intermediate and advanced tasks and duties

Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role

Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)

Further progression / promotion - subject to successful application to job vacancies arising

Permanent Part-Time