GENERATION Applications Support Specialist (Mid - Sr.) Business Unit

Job Posting End Date10-07-2025

Please note the job posting will close on the day before the posting end date

Job Summary

The Generation Application Support Specialist is responsible for contributing to the optimization of value for existing applications and software agreements in Generation via production, project, and user support. Networking with stakeholders in AEP IT and Generation to understand business processes, needs, and priorities and promote process redesign using continuous improvement techniques, when needed. Work in teams to and support application governance, integrations, migrations, enhancements, service requests, and maintenance. Develop agile skills to assist in acceleration of business value and improved quality products. Support and communicate data governance for generation applications to promote data quality. Identify and contribute to continuous improvement opportunities for automation and digitization of existing processes in Generation.

Job Description

More Specific to This Opportunity:

- Data Analysis, Visualization & Governance

- Focus on user and technology project support related to Data Analytics through the development of Visualizations, Reports and data governance of Generation data. Understanding of Generation data and experience with Cognos and Power BI is strongly desired.

WHAT YOU'LL DO

- Demonstrate understanding of budgets within the departments and projects supported and how decisions and recommendations impact expenses and revenues.

- Demonstrate decision making skills, understanding of departmental strategy and continuous need to add value to internal and external customers.

- Effectively develop relationships and networks with stakeholders to understand how they depend on the work of this department.

- Work with all generation business units and IT to identify upstream and downstream risks (application and/or business process) of new and upgraded applications within generation.

- Contribute to the development and enhancement of business processes, applications, and justifications to optimize the Generation portfolio of applications and promote standardization. Including but not limited to providing support related to AEP IT for data flow, process, testing, documentation, communications, and user support.

- Identify and communicate gaps and opportunities for process improvements.

WHAT WE'RE LOOKING FOR

Based on education, experience, interview evaluation and internal equity, this opportunity will be filled at either title. For this posting, minimum requirements are stated at the lower grade. Increased expectations are at the higher grade.

Generation Applications Support Specialist Sr. (grade 7) = base salary: $86K - $106K

Generation Applications Support Specialist (mid-level) (grade 6) = base salary: $73K - $90K

Education -- BA/BS degree in engineering, physical science, computer science, business, Finance or associate's degree in related field; WITH,

Experience -- four (4) years of experience with software projects including migrations, integrations, data dependencies and process flow. Proficient in MS Office package (Excel, Visio, Word, and Power Point)

Other Requirements & Preferred Qualifications:

Strong communication skills

Demonstrate the highest standards of ethical behavior and support the AEP’s Corporate Compliance Policy

Experience in Agile project methodology, preferred

Team player with ability to work and collaborate well with others

Data processing and preparation software knowledge (i.e. SQL, key-texting, macros, etc..), preferred

Participate in establishing a healthy culture of continuous Process Improvement

Some travel required

WHAT YOU’LL GET

Base Salary: $73K - $106K

In addition to base salary, AEP offers competitive Total Rewards including: discretionary short-/long-term incentives, 401(k), pension, health insurance, vacation, educational assistance, etc.

WHO WE ARE

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

AMERICAN ELECTRIC POWER (on-site)

$73K - $106K / Year

#AEPCareers

#LI-ONSITE

Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$72,380.00-90,474.50 USD

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

R11403