Customer Support Specialist

Job Description

Description

Location: Cleveland, OH

Company: Unilux Brand

Job Description:

Unilux Brand We are seeking a dedicated and skilled Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a seamless experience for our users.

Key Responsibilities

Assist customers with inquiries via phone, email, and chat.

Resolve customer complaints effectively and efficiently while maintaining a high level of customer satisfaction.

Document and track customer interactions and solutions for future reference.

Provide product support and guidance to help customers fully utilize our offerings.

Collaborate with team members to improve service processes and enhance customer experience.

Educate customers about product features and services to maximize customer engagement.

Skills, Knowledge and Expertise

High school diploma or equivalent; degree in a relevant field is a plus.

Proven experience in a customer support role or similar position.

Exceptional communication and interpersonal skills, both written and verbal.

Strong problem-solving abilities and a customer-focused mindset.

Familiarity with customer support software and tools, such as CRM systems.

Ability to work effectively in a team environment and independently.

Benefits

Comprehensive health, dental, and vision coverage

Paid time off, including vacation and sick leave

Retirement savings plan with employer contributions

Employee wellness programs and mental health support

Professional training and development opportunities

Full-time