Onsite Repair Technician

Job Description

Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, and state and local governments. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers.

Supported by Rotunda Capital Partners and our strategic investments, we are expanding into new markets. Our recognition on The Channel Company’s CRN Solution Provider 500 List, where we rank among the top 100 providers, demonstrates our excellence as a strategic service provider and our ability to deliver high-impact IT solutions.

We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections, being dependable, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work.

Your contributions as a Onsite Repair Technician on the Repairs team will play a vital role in maintaining our strong customer partnerships, enabling them to manage their technology, connectivity, and security needs so their organizations are equipped to solve today's challenges and shape tomorrow.

Position Summary:

The Onsite Repair Technician is responsible for diagnosing, repairing, and maintaining equipment or systems at customer location(s). You will travel to various sites to perform hands-on technical service, troubleshoot issues, and ensure optimal functionality of products.

Essential Responsibilities:

The following essential functions represent the primary work performed; however, other responsibilities could be expected that not detailed here but fall within the scope of this role.

Collect devices from customers and assets such as monitors and docking stations, requiring repair; diagnose issues, then repair or replace components as necessary to restore full functionality

Performing and quality-checking minor repairs (e.g., screen and keyboard replacements) to ensure quick turnaround and return of devices to students

If a device cannot be repaired onsite, create a Service Repair Order (SRO) and properly stage the device—both physically and within tracking systems—for transport between the customer site and the company’s repair facility

Maintain and organize the onsite parts closet, ensuring optimal stock levels of necessary supplies, while accurately tracking and updating inventory in the ERP system (CSI)

Track company-owned parts, tools, and devices to ensure accurate documentation from the date items are collected from the customer to the date they are returned, enabling timely and accurate reporting to Tulsa Public Schools (TPS)

Ensure all repairs are performed in accordance with established testing procedures, technical guidelines, and quality assurance standards

In-depth understanding of warranty entitlements, coverage terms, eligibility and service requirements

Ensure that cargo is safely and accurately loaded and unloaded

Responsible for transporting raw materials and finished goods between customer locations using a personal vehicle or by ridesharing with a customer

Maintain safe driving practices including adhering to traffic regulations and company safety procedures

Maintain accurate records of mileage

Minimum Skills, Abilities, and Requirements:

Highschool Diploma or Equivalent

2+ years of progressive experience in customer service, technology repair and diagnosis or other related technology services role

Strong business acumen and ability to think strategically to contribute toward organizational planning

Demonstrated analytical and problem-solving skills

Strong written and verbal communication skills with the ability to effectively present ideas and deliverables to internal and external stakeholders

Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence

Must have an unexpired driver’s license and maintain appropriate licensing, credentials, and clean driving record

Must currently have DOT certification or must be able pass DOT certification after hire and annually thereafter

Requires interstate traveling, including overnight lodging as necessary

Ability to use Hand trucks and other loading and unloading tools

Self-directed work style, able to work autonomously, prioritize and deliver results

Technology and Systems:

Knowledge of ERP systems such as CSI

Microsoft Office Suite (especially Excel)

Google Workspace (especially Google Sheets)

Knowledge of GPS and other navigational tools

EEO Statement:

Trafera is proud to be an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws. The hiring process for successful candidates includes successfully completing an interview and background check. We E-verify all new hires.

Full-time