ROOM SERVICE MANAGER
Description:
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.
ROOM SERVICE MANAGER – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:
This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.
The Role of Room Service Manager:
We currently have an opportunity for an experienced Room Service Manager to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco!
Main Responsibilities:
1. Select, train, evaluate, plan schedules and ensure high employee performance and PB, motivate, coach, and discipline
all employees in the Hotel’s In-Room Dining Department to ensure that established cultural and core standards are
met: long-range strategic planning for outlet operation.
2. Plan schedules & ensure high employee performance.
3. Supervise the In-Room Dining operation as well as the Private Bar activities and its respective employees inclusive of
managers.
4. Be creative when setting up guest room amenities.
5. Ensure attractive presentations and non-obtrusive service are delivered within guest rooms, inclusive of age
appropriate items readily available.
6. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints,
concerns or special requests for guests, clients, and group contacts.
7. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of
wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-
hour a day in-room dining and in-room private bar services.
8. Work closely with the Director of Food & Beverage, Executive Chef and Sous Chefs to design effective menu and
amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to
ensure effective coordination and cooperation between departments.
9. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory
and cash control.
10. Observe physical condition of facilities and equipment in the guest rooms and make recommendations for corrections
and improvements as needed. Inspect guest rooms for spot checks on private bar set ups and amenity deliveries as
well as random quality checks to build guest loyalty in return.
11. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in
EmPact.
12. Work harmoniously and professionally with co-workers and supervisors.
13. Assist with the service of food & beverage to guests.
14. Assist with the cleaning of operational areas.
15. Assist with private bar operation as well as in-room amenity deliveries/set up.
16. Create and implement plans to correct problems identified in operational surveys, such as Employee Engagement
Survey (EES), Coyle, LQA etc.
17. Be able to understand and conduct departmental Profit & Loss (P&L) statements and justify related expenses on a
monthly basis.
Our Ideal Room Service Manager candidate will have:
A special talent and passion for ensuring you and your team deliver the highest of standards consistently and ensuring exceptional service and attention to our internal and external guests. You should have Room Service experience in luxury hotels, attention to detail, strong interpersonal and relationship building skills, the ability to multi-task with excellent organizational skills, and be a team player.
You will naturally also be a charismatic, nurturing, and inspiring leader with a strong passion for people welfare and development. You will be the Cultural Advocate of the Golden Rule; creating great workplaces for all great people to deliver great experiences.
Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco.
REQ10355559