Artwork Management Systems Coordinator (L'Oreal)

Artwork Management Systems Coordinator (L'Oreal)

Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and client service in the graphics design, management and printing industry. We Design, Optimize and Protect Brands. Our clients are primarily consumer products companies and printers and we help them by delivering a broad range of services from brand strategy and packaging design, to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates. With our world headquarters located in Cincinnati, we have over 450 employees throughout the United States and offices in Europe.

Are you passionate about creating streamlined systems and delivering outstanding client service? As an Artwork Management Systems Coordinator you'll be the face of Olberding Brand Family at our client's (L'Oreal) site, playing a key role in the support of TAG (Tool for Artwork Graphism), L'Oreal's global solution designed to manage artwork routings.

In this role, you'll collaborate with teams across departments and regions, help users navigate new features, troubleshoot issues, and support smooth deployment. You'll work alongside the TAG Lead and support both our internal team and the client to ensure the project stays on track and users are empowered to succeed.

Duties and Responsibilities Include:

Lead onboarding and ongoing training for users across Marketing, Creative, C&A, Plants, Agencies, Countries, and Suppliers

Offer guidance to new hires (DMI and C and A newcomers) as well as agencies and suppliers

Provide daily user support, clarify functionalities, identify bugs, and host screen-sharing sessions when needed

Host supplemental trainings and regular meetings with stakeholders to keep everyone up to speed

Handle day-to-day questions, often solved by sharing best practices, quick tips, or pointing to helpful documentation

Coordinate incident resolution with TAG Technical Support

Run weekly Office Hours for Marketing users and bi-weekly feedback sessions with APMs

Validate and process new user access requests for Go Live

Maintain up-to-date user lists and training logs

Test and evaluate new monthly software releases

Support data quality tracking in Power BI / KPI dashboards

Gather U.S. change requests and align with the product roadmap

Coordinate U.S.-based incidents and follow up with TAG support teams

Qualifications Include:

Strong project management and system support experience

Solid understanding of packaging workflows and brand processes

Excellent communication and relationship-building skills

Confident giving and receiving constructive feedback

Service-first mindset with a focus on client success

Thrives under pressure with a collaborative attitude

Detail-oriented, proactive, and always looking for ways to improve

Bachelor's degree or equivalent experience in Business, Graphic Arts, Marketing, Advertising, or related field

3-4 years of experience in project management, customer service, or packaging graphics

Bonus: Experience in cosmetics or consumer packaged goods is a big plus

Why Choose Olberding Brand Family?

When you join Olberding Brand Family, you're not just taking a job; you're becoming part of a legacy of excellence and innovation. We offer a supportive and dynamic work environment where your expertise in pre-media will be highly valued. We believe in supporting our employees' well-being and offer a competitive benefits package that includes:

Comprehensive health, dental, and vision insurance to keep you and your family healthy

A 401k retirement plan with company contributions to help you plan for your future

Generous paid time off (PTO), personal time, and volunteer time off, in addition to 8 observed holidays

Parental leave to support growing families

The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.

Ready to make your mark in the world of premedia excellence? For the fastest consideration, please apply online to the Careers section of our website at Only applications received through this process will be considered. No phone calls, please.