IT Intern (Enterprise Service Management)

Responsibilities Under supervision and guidance, the IT Intern will: * Assist with ServiceNow tasks such as data entry, simple reporting, and updating documentation.

* Support the Change Management process by helping track and log change requests.

* Contribute to Disaster Recovery documentation and preparation activities.

* Help update audit and compliance checklists, logs, and supporting records.

* Participate in team meetings, record meeting notes, and follow up on assigned tasks.

* Shadow senior IT staff to learn about enterprise technology governance, operations, and risk management.

* Provide general support to ongoing IT initiatives as needed.

Preferred Skills (not required): * Exposure to IT service management tools (ServiceNow, ticketing systems). * Coursework or experience in project management, cybersecurity, or data analysis.

* Ability to work independently with direction.

* Strong organizational skills and attention to detail.

Minimum Qualifications * Currently enrolled in (or recently completed) a college program in Information Technology, Business, or related field.

* Basic computer literacy, including familiarity with Microsoft Word, Excel, PowerPoint, and Outlook.

* Strong written and verbal communication skills.

* Interest in IT systems, process documentation, or enterprise operations.