Customer Experience Consultant

Are you looking for a job that places you in the center of a complex and dynamic customer focus environment? Do you see it as a challenge to achieve results through partnering up with various stakeholders on various levels within/outside the organization? Do you like to work in a diverse and international environment? Customer Experience Consultant may just be the best step in your career.

Customer Experience Consultant is responsible for owning/managing the customer experience of his/her customers by identifying issues proactively, building strong relationships with customers and identifying solutions which benefit both.

We Offer

We Offer A challenging position in a dynamic environment. You will be part of a diverse international team that is running the engine room of Maersk. The job offers a complete end to end view of Maersk Ocean Logistic business and involves high exposure to both internal and external stakeholders. The job offers great personal development opportunities and growth possibilities within Maersk.

Key responsibilities

Customer's business acumen and ability to know what factors drive the decision making.

Onboard customers and build strong and collaborative relationships with both established and new customers.

Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.

Understanding external factors impacting Customer's supply Chain & understanding their sense of urgency, service needs, drivers and desires.

Ability to align with customer expectations upfront & to be able to respond with suggested solutions.

Be fully responsible for customer satisfaction across Maersk product offering (own customers).

Lead Digital adoption discussions with customers.

Cross-sell & upsell Logistics and Services products to customers.

Performance reviews with customer.

Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.

Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.

Willingness to go the extra mile towards the customers and focus on providing solutions.

In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal/ external stakeholders.

Requirements:

Knowledge of shipping, supply chain or logistics industry

Excellent Stakeholder management, interpersonal-, and communication-skills

Energetic, Well-organized, and Self-initiated

Analytical and problem-solving skills

Good Process understanding & digital proficiency

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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