Account Manager
Description:
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.
Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
But we are just getting started!
We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
Responsible for developing relationships with key shippers and maintaining existing key shippers by closely engaging and strong relationships, also overseeing business opportunities to develop with. And help key shippers to solve their key problems.
Growing Revenue of assigned shippers through shipper engagement
Developing healthy network both internally (within Ninja) and externally for collaborative purpose
Data Fulfillment related to complaints, performance, Profiling, and other request from shipper
Supervise accounts daily to retain existing relationships
Actively manage and resolve shipper issues by clarifying the shipper's complaint, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Requirements
1-2 experience years
Ability to maintain calm under pressure
Ability to problem solve
Ability to collaborate across functions
Efficiency and organisational skills
Strong administrative skills
Computer literacy in order to type up reports, results and details of customer interaction
Permanent, Full-time