VP, Meal Kit Operations

Job Description

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Vice President, Neal Kit Operations

The VP of Operations will lead and develop the supply chain and fulfillment operations. You will have multi-site ownership & be responsible for the operations strategy, optimization, as well as execution. As a key contributor to a critical area in our business, you'll define and implement how we bring our products to our customers.

You will...

Have multi-unit facility oversight with the responsibility of all budgetary and operational aspects of each location

Travel 75% of the time to multiple locations within your region

Manage field Senior Leadership including Site & Regional Director teams

Collaborate with internal teams including Finance, People, Network Planning, Engineering & Continuous Improvement to drive innovation across field DCs

Manage key metrics and KPI’s relevant to the business and operational excellence

Skillfully manage the demands of a dynamic, high-growth environment and lead both corporate and field employees through change initiatives.

Create a fun and engaging work environment to enable all employees to feel connected to the company’s vision and values.

Identify supply chain risks, and develop tools and mitigation strategies for alternative plans

Identify valuable production and leadership methodologies, present areas of opportunity to the leadership team, and drive the establishment of new initiatives and best practices

Play an integral role in site level project execution, capacity planning, & day-to-day operations

Embrace and guide others through change and continuous improvement, aligning the team to both short- and long-term priorities. This includes allocating resources and mobilizing people to achieve targets with consistently monitoring progress and measuring success.

Foster a culture of accountability, performance and best-in-class employee engagement to drive results and creative thinking. Lead with integrity, empathy and curiosity, providing coaching, feedback and productive insights to help people be at their best.

Build & establish a strong team with a leadership pipeline; coach and develop talent

Be the liaison between site operations and other functions within Headquarters

Ensure adequate communication of company goals and priorities to the Fulfillment Center teams

Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance

Drive Safety, quality, cost, and delivery, while growing and expanding capabilities of each site

Share and exchange operational best practices between all HelloFresh centers while auditing for compliance to established process standards

Reward and recognize performance and execute on progressive discipline, as needed

Instill a customer-focused mindset committed to delivering the highest quality product

You are…

Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency

Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risks, able to roll up sleeves and get involved

Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo

Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments but agile enough to switch between tasks quickly

Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization

Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic and data to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans

Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

You have...

Bachelor's Degree required - Master's preferred

15+ years of experience managing multi-unit facility operations in a Food/Beverage/e-commerce fulfillment/distribution center setting

APICS CPIM or CSCP certification (preferred)

Progressive supply chain leadership roles

Demonstrated ability to enforce metrics that drive efficiency, measure performance and reduce costs

Strong strategic thinking skills coupled with demonstrated ability to be hands-on and tactical

Demonstrated record of team building, mentoring and change management.

Motivated, developed and managed multi-unit centers consisting of 500+ employees in each center

Strong knowledge of demand management, labor planning, forecasting tools, and operations planning.

Familiarity with FSMA, HACCP, SQF

Previous experience/best practices implementing and using continuous improvement/lean tools such as; Six Sigma, 5-S, Lean Manufacturing, etc. to drive improvement.

Excitement for working in a fast-paced environment with a high level of ambiguity and change

Values-driven leadership style to guide and develop a team in alignment with the company’s culture and business goals

● Flexibility to work weekends and/or night shifts

This position is also eligible for the HelloFresh equity plan.About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

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Full-time