Business, Digital & Data Analyst

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Old Mutual is looking to recruit a results-minded and competent individual to fill the vacant position of Business, Digital and Data Analyst, tenable in Blantyre.

The successful candidate will report directly to the Digital Services Manager.

Key Result Areas

- Facilitate user story sessions to extract requirements, acceptance criteria and test cases with multiple stakeholders by setting up and facilitating workshops via TEAMS or in person to extract information.

-Effectively document customer journeys

- Effectively document business requirement specifications

-Map customer journeys into Features, User stories, Sprint tasks

-Understand backlogs and planning, and velocity

-Work with diverse teams across multiple African geographies

-Document business processes, business requirements

-Document test plans and test cases

-Guide testing efforts with end users

-Understand the technical landscape for effective test planning

-Execute change management for a project where there are multiple change units -Work with the vendors on change management activities

-Supporting the end user during the project and post-project phases

-Build and maintain strong working relationships in the Portfolio by adhering to the Old Mutual ways of working

-Key coordination role between the Vendor and Product Owner(s) and support to Scrum Master(s)

-Facilitate requirements, testing, demos, training, and signoff from countries

Desired Qualifications and Experience

Minimum of a Degree in any relevant program.

At least 3 years' work experience.

An accredited Business Analysis qualification will be an added advantage.

Experience in utilizing Business Analysis tools and expertise in IT and Digital projects.

In-depth experience in working with Agile initiatives and new product rollouts in the Retail insurance services industry.

This role is individually accountable for developing and implementing adhoc and regular reports and dashboards. Additionally, performing data extraction, manipulation and descriptive/ exploratory data analysis

- Facilitate user story sessions to extract requirements, acceptance criteria and test cases with multiple stakeholders by setting up and facilitating workshops via TEAMS or in person to extract information.

-Effectively document customer journeys

- Effectively document business requirement specifications

-Map customer journeys into Features, User stories, Sprint tasks

-Understand backlogs and planning, and velocity

-Work with diverse teams across multiple African geographies

-Document business processes, business requirements

-Document test plans and test cases

-Guide testing efforts with end users

-Understand the technical landscape for effective test planning

-Execute change management for a project where there are multiple change units -Work with the vendors on change management activities

-Supporting the end user during the project and post-project phases

-Build and maintain strong working relationships in the Portfolio by adhering to the Old Mutual ways of working

-Key coordination role between the Vendor and Product Owner(s) and support to Scrum Master(s)

-Facilitate requirements, testing, demos, training, and signoff from countries

Skills

Business Analysis, Business Requirements Documentation (BRD), Data Analysis, Test Case Design, Test Planning

Competencies

Action Oriented

Collaborates

Cultivates Innovation

Customer Focus

Drives Engagement

Drives Results

Manages Ambiguity

Manages Complexity

Education

Bachelors Degree (B)

Closing Date

07 October 2025, 23:59

The Old Mutual Story!

JR-71869