Long Term Care Ombudsman (LTCO) Representative

The Position:

The Long Term Care Ombudsman (LTCO) Program assures implementation of policies and procedures promulgated by the State and Federal government as well as those of FSA. The LTCO Representative visits long term care facilities and investigates reports of complaints and suspected elder and dependent adult abuse in long term care facilities. This position reports to the Long-Term Care Ombudsman Program Supervisor. The LTCO Representative will need to travel within Santa Barbara County and can choose to be based out of our Santa Maria, Santa Barbara, or Lompoc office.

Working with those impacted by trauma can be fulfilling and meaningful, yet simultaneously challenging, requiring attention to one’s self-care. FSA strives to be a trauma-informed and resilience-oriented organization, actively identifying and employing methods to support staff to embody a healthy and sustainable balance of care for others and themselves.

Sample Job Duties and Responsibilities:

Maintain an ongoing presence in local long term care facilities and develops professional relationships with nursing and residential care facility personnel through these visits.

Cross report instances of abuse, neglect and poor facility practices to appropriate agencies as mandated.

Witness Advance Health Care Directives and property transfers to facility staff in excess of $100 in skilled nursing facilities.

Participate in resident and family council meetings when requested by residents and their families and as time permits.

Provide technical assistance to resident and family councils.

Attend monthly Ombudsman meetings and participates in ongoing training.

Document investigations and monitoring activities and prepares required reports in a timely manner.

Provide educational programs to residents and families, facility staff, community groups and organizations and the general public on resident rights, placement, LTC issues, community resources, elder abuse and mandated reporting.

Develop an annual Work Plan for approval by the LTCO Program Coordinator.