Overnight Dispatch

Job Description

Job description

Company Overview

Roadway Towing & Transportation provides reliable towing and transportation services tailored for insurance companies, government agencies, police departments, and the private sector. Our commitment to efficiency and customer satisfaction has established us as a trusted partner in the logistics industry.

Summary

As a Dispatcher at Roadway Towing & Transportation, you will be pivotal in coordinating towing operations and ensuring timely service delivery. This role is essential to our mission of providing exceptional service to our clients while maintaining operational efficiency.

Requirements:

Minimum 1 year experience as a towing or roadside service dispatcher

Ability to work well under pressure and prioritize tasks effectively to meet customer eta.

Familiarity with relevant local laws and regulations governing impounded vehicles (training will be provided if needed

Proficiency in both Spanish and English (Required).

Experience using two-way radio equipment

Ability to multi-task in a fast-paced environment

Geographical knowledge of Miami Dade and Broward County

Knowledge of the towing industry or 911 dispatching experience

Ability to assist customers with their needs

Previous related experience is advantageous.

Must successfully pass a background check, as well as pre-employment and random drug screenings.

911 dispatch experience is preferred but not required.

Responsibilities

Coordinate towing requests and dispatch drivers efficiently to ensure timely service.

Manage communication between drivers, clients, and other stakeholders using phone systems and transportation management software.

Monitor fleet operations to optimize routes and reduce response times.

Maintain accurate records of dispatch activities and service requests for reporting purposes.

Analyze operational data to identify areas for improvement in service delivery.

Ensure compliance with safety regulations and company policies during all operations.

Provide excellent customer service by addressing inquiries and resolving issues promptly.

Job descriptionCompany Description

"Our mission is to provide prompt, reliable, and professional towing and roadside assistance services to our customers, ensuring their safety and peace of mind during difficult situations.

We aim to deliver exceptional customer service, utilizing our expertise and state-of-the-art equipment to efficiently handle vehicle breakdowns, accidents, and recovery needs. We are committed to building strong relationships with our customers, local communities, and partners through integrity, transparency, and a dedication to exceeding expectations.

Our goal is to be the trusted and preferred towing service provider, delivering exceptional value and assistance whenever and wherever our customers need us."

Full-time