BDC Service Representative

Job Description

MAG is renowned as the largest group of European brands, encompassing 14 brands on a 65-acre campus in Dublin, Ohio. Our lineup includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo. MAG is committed to building lifelong relationships with customers and employees by providing high-quality products, services, and solutions.

We are currently hiring for a position in our BDC Call Center Service group. This full-time, entry-level role is ideal for individuals passionate about customer service and interested in the automotive industry.

Key Responsibilities:

Making over 100 outbound calls daily to schedule service appointments.

Handling inbound service inquiries promptly and courteously.

Following up with customers to ensure satisfaction and retention.

Collaborating with the service team to maintain positive relationships.

Maintaining accurate customer data and ensuring timely responses.

Meeting and exceeding daily appointment goalsQualifications:

Strong verbal, written, and phone communication skills

Ability to work effectively in a team environment

Comfortable with computers, CRM software, and digital communication tools

Customer-first attitude with strong interpersonal skills

Previous customer service experience required

Knowledge of dealership products and services highly preferred

Familiarity with automotive service operations highly preferred

High school diploma or equivalent required; college preferred We Offer:

Hourly base pay with performance-based bonuses and commissions

Premium healthcare benefits (medical, dental, vision)

401(k) with company match

Employee vehicle leasing and service discounts

Career mobility across 14 European brands

Ongoing professional development

Are you a proactive communicator who thrives in a fast-paced working environment? We want to hear from you! Please apply and submit your resume today!

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Full-time