Computer Systems Support Engineer

Must Have Technical/Functional Skills Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Customer handling skill Problem solving Excellent Communication Roles & Responsibilities * Willingness to work in flexible shift schedules and available for on call support * Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.

* Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.

* Manage and troubleshoot Citrix Virtual Apps and Desktops.

* Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.

* Provide comprehensive support for end-user hardware, software, and peripherals.

* Support mobile technologies such as iOS devices, Workspace ONE, and Intune.

* Experience in handling tickets via ITSM tool preferably Service Now * Ability to work independently and manage tasks effectively.

* Experience working with a team in a larger IT environment.

* Experience working with video conferencing systems from companies like Poly and Cisco.

* Good communication skills, able to interact with different IT customers, including leadership.

* Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS * Knowledge of Microsoft Endpoint Configuration Manager and JAMF.

* Some familiarity with Citrix Virtual Apps and Desktops.

* Experience helping users with their computers, software, and devices Salary Range: $55,000 - $65,000 a Year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

In order to comply with U.S.

laws and regulations pertaining to this position, the person(s) hired must be a U.S.

Citizen or U.S.

Permanent Resident (i.e.

"Green Card Holder") #LI-SP1