Order Management Associate
Description:
-HMO on Day 1
-People development
-Weekly engagement activities
-Step into a journey where growth is a shared experience
Our client builds teams and nurture talent. Through offshoring, they help businesses achieve their goals. This belief in the value that partnerships bring, by connecting people and businesses under a common purpose, is why they ventured into offshoring.
The Job
DAYSHIFT Fulltime Makati (Hybrid)
About the Role
We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.
You will be joining a fast-growing online division, who will be responsible for assisting customers through live chat and inbound calls, preparing quotations, managing orders, and supporting senior project managers in documentation for larger projects.
What youll be working on
Handle customer inquiries via live chat and inbound calls.
Provide product information, prepare and send proposals, quotations and documentation, and process orders.
Ensure order fulfillment and coordination with suppliers/partners for timely delivery.
Maintain accurate records in CRM / order management tools of sales, orders, and customer communications.
Assist senior project managers with preparation of documents and presentations for larger commercial projects.
Deliver customer service by being responsive, clear, and solution-oriented.
Ideal Candidate
What were looking for
At least 1 year experience in customer service, order management, or sales support preferred.
Fresh graduates with excellent communication skills and willingness to learn are welcome to apply.
Excellent verbal and written communication skills.
Adaptable and detail-oriented, able to work in a fast-paced and changing environment.
Familiarity with CRM or e-commerce platforms (e.g., Shopify) is an advantage, but not required.
Experience in the Microsoft Office Suite including Intermediate Microsoft Word & Excel skills.