Salesforce Architect

Description

Job Summary:

Supporting BDO Digital’s double-digit growth objectives, the Salesforce Architect serves as a key member of the Salesforce team, providing administration and support services to clients. This position is responsible for acting as a system administrator and configurator for client Salesforce environments. Responsibilities include sales support, scoping, delivery oversight, discovery, requirements gathering, process documentation, configuration, and implementation management for Salesforce Sales Cloud, Service Cloud, Data Cloud, Agentforce, and various industry-specific clouds. The role also supports integrated business applications and serves as a primary resource for clients across sales, service, marketing, artificial intelligence, and reporting functions.

Job Duties:

Solution Architecture, Technical Design and Implementation:

Architects enterprise-level business solutions and leading team members in design, development, dev ops and quality assurance on Salesforce projects

Designs and delivers large cross-cloud Salesforce implementations, including Sales Cloud, Service Cloud, Experience Cloud, and Industry Clouds (Data Cloud & Einstein experience is a plus)

Manages the technical delivery of Salesforce data model design, declarative configuration, custom development, security design, dev ops, integrations, and data migration elements of a Salesforce implementation

Develops & enforces technical direction, standards and templates including architectural design blueprints, development best practices, dev ops and documentation standards

Collaborates with other BDO practices and client technical counterparts to provide guidance on enterprise architecture discussions

Manages key technical client relationships across delivery programs

Mentors and coaching team members to grow their technical skills on the Salesforce platform

Collaborates with clients and functional teams to understand business requirements and translate to technical designs

Supports pre-sales activities and working with prospects to understand business requirements, creating high level designs, driving effort estimations and supporting proposals and client presentations

Stays informed of the latest Salesforce product releases leading the practice learning & development strategies

Other duties as required

Supervisory Responsibilities:

Owns and drives completion of key workstreams as directed by project leaders

Manages project workstreams as directed

Mentors and develops entry level consultants and senior consultants

Qualifications, Knowledge, Skills, and Abilities:

Education:

High School Diploma or GED, required

Bachelor’s degree, preferred

Experience:

Eight (8) or more years of hands-on Salesforce design and development across core clouds (Sales, Service, Experience, Agentforce (AI), Data and Industry Clouds)

Four (4) or more years of experience in each of the following, required:

Salesforce configuration and development across declarative configurations, APEX, Visualforce and Lightning Web Components

Salesforce data model design and key design trade-offs (i.e., performance, security etc.)

Salesforce development standards, best practices, dev ops, testing and release strategies

Salesforce integration patterns, integration to third party systems, data management strategies and data migration processes

Salesforce security design and configurations

Leading complex multi-cloud Salesforce engagements

License/Certifications:

Certified Salesforce Administrator, preferred

Certified Salesforce Application, System or Technical Architect, preferred

Software:

Microsoft Visio, PowerPoint, Word, and SharePoint, required

Salesforce administrator experience, required

Azure DevOps or Jira experience, preferred

Other Knowledge, Skills & Abilities:

Ability to support enterprise architecture discussions beyond Salesforce including security, integration patterns, analytics, data governance and AI enablement

Skilled at bridging between business and technical audiences and translating business requirements to technical details and vice-versa

Ability to support technical pre-sales activities

Exceptional communication and presentation skills for internal/external purposes

Able to adapt quickly to changing client requirements

Ability to build strong relationships with clients, partners and team members

Strong analytical, problem solving, facilitation, documentation, and communication skills

Excellent communication and presentation skills, both verbal and written

Excellent interpersonal and customer relationship skills

Excels at operating in a fast-paced technical environment

Keywords: Salesforce, Sales Cloud, Service Cloud, Agentforce, Data Cloud, Marketing Cloud, Pardot, CRM, Administrator, Solution Architecture, Solution Engineering, Enterprise Architecture, Technical Design, Requirements Gathering, User Enablement, Integrations, Software, Definition, Custom Applications, Agile Delivery

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $134,000 - $187,000

Maryland Range: $134,000 - $187,000

NYC/Long Island/Westchester Range: $134,000 - $187,000