Order Management Specialist

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential!

Introduction

The Order Management Specialist will report to the Manager, Order Management, and play a critical role in ensuring smooth and accurate execution of the end-to-end order fulfillment process. This role ensures that customer contracts are accurately translated into systems, subscriptions are set up correctly, and billing aligns with contractual and revenue recognition requirements. The specialist will work closely with Sales, Finance, RevRec, and ConOps to establish a strong operational foundation that drives accurate invoicing, renewals, and revenue reporting.

Working Hours: Sunday to Thursday (10 AM to 6 PM)

Job Responsibilities

· Accurately review and process incoming orders, ensuring compliance with company policies, pricing, and contractual terms.

· Set up customer accounts, subscriptions, and sales orders in NetSuite using the correct SKUs and terms.

· Ensure billing schedules and renewals align with signed agreements and revenue recognition guidelines.

· Maintain accurate data across Salesforce and NetSuite to support billing, invoicing, and reporting.

· Act as a point of contact for OM-related inquiries, working with Billing, Sales, Finance, and Customer Success to resolve order and billing issues.

· Perform quality checks on order entries, customer account updates, and documentation to uphold accuracy and compliance standards.

· Support process improvements and help implement best practices in Order Management.

Knowledge and Experience

· Bachelor’s degree in business, finance, or a related field, or equivalent practical experience.

· Minimum 1 years of experience in Order Management or Order-to-Cash operations, preferably in a SaaS.

· Proficiency in Microsoft Office, particularly Excel; prior experience with NetSuite and Salesforce is highly desirable.

· Good understanding of the Order-to-Cash lifecycle, including order entry, contract validation, billing, and revenue support.

· High attention to detail with a focus on data accuracy and system integrity.

· Effective communication skills with the ability to collaborate across Finance, Sales Operations, and cross-functional teams.

· Organized and self-motivated, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

· Comfortable working with global teams.

Competencies

Accepting Direction

Delivering High Quality Work

Following Policies and Procedures

Learning Quickly

Serving Customers

Using Computers and Technology

Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.

As part of our commitment to you, here are other benefits and perks you can expect:

Best-in-class compensation plans

Two annual festival bonuses

Recognition and rewards programs

Vacations days

Annual Work/Service Anniversary Leave

Parental leave (both maternity and paternity)

Health insurance

Reproductive benefits for both parents

Volunteering opportunities to make a difference

Chance to work alongside our incredible global team

Free communal transport facilities inside Dhaka to and from the office

Free catered lunch every day

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.