Accountant Examiner Supervisor 2/Medicaid Provider Support Center

Schedule: Full-time

What will you do?

Under the general direction of the Department of Developmental Disabilities (DODD) Operations Administrator, supervises accountant/examiners assigned to the DODD Support Center (e.g., makes recommendations for hire, assigns work & provides direction, reviews work & provides feedback, establishes goals & monitors & evaluates performance, encourages staff development, approves/disapproves leave requests, recommends discipline), coordinates program activities related to the resolution of inquiries received from program participants (county board staff, service providers, individuals/family members/guardians, &/or entities seeking to become service providers) pertaining to claims submission, reimbursement, & provider certification, monitors the operational needs of the Support Center (e.g., operator availability & system capacity in relation to call volume).

Educates program participants concerning policies, guidelines & procedures; trains support center staff on using the phone system, ticket tracking system, applications supporting provider reimbursement (i.e., Electronic Medicaid Billing System, Medicaid Services System, Medicaid Fiscal Intermediary, etc.) & customer service policies, standards & procedures; coaches support center staff to improve customer interactions & ensure accurate information is communicated to the public; performs qualitative monitoring of DODD Support Center activity to ensure that responses are timely, accurate & in accordance with all state & federal laws & regulations; supports & assists staff with inbound inquiries that require rule interpretation, fall outside of the established scope of DODD Support Center responsibility, &/or require referral to other units, offices, or agencies.

Responds to inquiries via telephone &/or written correspondence; prepares & maintains reports concerning unit activities & related program reports; designs &/or revises forms &/or on-line tools used in lieu of forms; issues final authorizations for payments or examines & verifies account transactions &/or completed actions. Serves as liaison with OBM Office of Shared Services to ensure availability & accuracy of provider information in the Ohio Administrative Knowledge System.

Conducts staff meetings; participates in meetings, training & other activities related to the operation of the DODD Support Center; performs other classification related duties as assigned.

To request a reasonable accommodation due to disability, please contact ADA Coordinator by email at

Completion of undergraduate core coursework in accounting; 18 mos. trg. or 18 mos. exp. in supervisory principles/techniques; 24 mos. exp. in accounting or in other fiscal/financial activity with exp. to be commensurate with duties to be assigned.

-Or undergraduate core coursework in business administration, economics or computer science; 16 semester or 24 quarter hours in accounting, 24 mos. exp. in position involving accounting, billings, collections, payments or reimbursements with exp. commensurate with duties to be assigned; 18 mos. trg. or 18 mos. exp. in supervisory principles/techniques.

-Or 6 mos. as Accountant/Examiner Supervisor 1, 66115 with state government exp. commensurate with duties to be assigned.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Accounting and Finance, Communications, Attention to Detail, Continuous Improvement, Listening, Teamwork