IT Services & Asset Management Coordinator (IT Consultant 1)

Schedule: Full-time

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You’ll Do

We are seeking a proactive and detail-oriented Information Technology Professional to support software billing operations, end-user software support, mobile device lifecycle management, and network circuits covering the State. This role is essential to the efficiency of IT operations, ensuring accurate billing, responsive software support, and seamless provisioning and deactivation of mobile devices. Additionally, it involves managing circuit vendors and ensuring that all connected sites are active and compliant with company standards.

The key responsibilities for this position can be broken down into three categories: Software & Billing, Mobile Device Lifecycle Management, and Circuit Auditing and Vendor Management. Duties include but are not limited to:

Software & Billing Support

Manage IT software billing processes, including invoice tracking, discrepancy resolution, and coordination with finance teams.

Maintain accurate records of software licenses, renewals, installations, and configurations.

Develop and maintain user guides and knowledge base articles to support self-service and training.

Train new employees and team members on billing procedures and software request workflow

Mobile Device Lifecycle Management

Coordinate cellphone requests for new hires and existing staff.

Set up and configure mobile devices with required security policies and enterprise applications.

Manage deactivation and recovery of devices upon reassignment or separation.

Maintain asset tracking and ensure compliance with mobile device policies.

Monthly reconciliation on billing for vendors and vendor management.

Circuit Auditing and Vendor Management

Conduct thorough audits of circuits across over 88 Counties to ensure compliance with company standards and regulatory requirements.

Manage relationships with circuit vendors, ensuring all sites have active circuits and addressing any issues related to circuit configurations and usage.

Maintain records of which sites have active circuits and resolve discrepancies in circuit configurations and usage.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

PN(s): 20047469

The ideal candidate, at minimum, must have the following:

Completion of Associates or Greater core program in any of the following: Information Technology, Electrical Engineer, or Telecommunication.

AND

2 years training or experience in Systems Analysist and Design

AND

12 months training or experience in any of the following: Systems development, Telecommunications, or Networking

Or

Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 35. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.59 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 35

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Hourly

$40.59

$42.62

$44.66

$46.87

$49.18

$51.58

$54.10

$56.84

$59.70

Annual

$84,427

$88,650

$92,893

$97,490

$102,294

$107,286

$112,528

$118,227

$124,176

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

90 Months