Retail Care Representative DACH

Retail Care Representative DACH - Dorel Juvenile

How do you make sure a customer truly feels heard? At Dorel Juvenile in Helmond – known for brands like Maxi-Cosi and Tiny Love – you’re the first point of contact for our B2B retail partners in Germany, Austria, and Switzerland. You answer questions, solve issues, and make sure orders and deliveries run smoothly. At the same time, you turn feedback into improvements and build strong, loyal relationships. Together with your team, you deliver service that’s just as reliable as our products. Ready to take on the challenge as retail care representative DACH?

What does the position look like?

In Retail Care you are the go-to person for our retail partners in Germany, Austria, and Switzerland. You manage several customer accounts and build strong, long-term relationships. Questions or complaints? You handle them quickly and make sure customers get clear answers. And while you’re at it, you log everything neatly, so processes keep running smoothly.

Order handling is part of your daily routine. You check availability, plan deliveries smartly, and take local requirements or specific client demands into account. If the schedule changes, you make sure everything still lines up. At the same time, you keep optimizing the order flow so customers get exactly what they expect – and preferably a little more.

Numbers also catch your eye. You analyze sales results, spot trends, and share your findings with sales managers. This way, you help to hit targets and make room for new opportunities.

And if something goes wrong along the way? You solve it independently and remain the trusted contact for your customers. For them, you are Dorel Juvenile: reliable, fast, and always with a solution.

Why Dorel Juvenile?

International contacts, representing strong brands, and working directly with customers – this job has it all. With hybrid working you’ll have the right balance: three days from home, two days in the office, with the first month fully at the office to get to know the team and processes. You’ll have the freedom to take initiative, seize opportunities, and grow further. And all this in a team where respect, fun, and results go hand in hand.

What else do we offer you?

One-year contract at Dorel Juvenile in Helmond (with a view to permanent).

32 to 40 hours per week.

€2,500 to €2,900 gross per month.

13th-month salary and bonus.

28 vacation days per year (with the option to buy 5 extra).

Travel allowance.

Bike plan.

Laptop and phone.

Regular team outings.

Intern ‘Refer a Friend’ program.

Solid pension scheme.

What do you bring?

A few years of experience in a similar role, or a strong can-do mentality. Also, experience in sales, customer service, or administration.

Experience with ERP systems and B2B retail.

Excellent command of German and English. Strong communicator – clear, friendly, and reassuring.

Understanding of retailers’ and parents’ needs, and respect for customers and colleagues alike.

You’re a true team player who stays calm and keeps an overview.

Made your choice?

Great. Time to apply! Your first introduction will be with Tom Tellings (manager operations) and Lani de Vos (recruitment consultant) from Farrow + Dutch.

In your first interview with Dorel Juvenile, you’ll meet Elodie Moll (manager Retail Care Europe). After that, you’ll have a second interview with a senior retail care representative and Rama Shehata (talent acquisition specialist).

Everyone enthusiastic? Then welcome aboard!

Need more info? Call, app or mail our colleague:

Lani de Vos

+31 (