Box Office Ticket Associate Part-Time Palm Springs Plaza Theatre

Overview

The Box Office Ticket Seller works under supervision of the Box Office Supervisors, assist guests in purchasing tickets, resolve guest issues in accessing digital tickets, answer event questions, all while providing excellent customer service.

This role pays an hourly rate of $20.00

For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until December 19, 2025.

Responsibilities

Selling event tickets using Ticketmaster's TM1 platform.

Dealing with customer issues at the box office

Answering and returning phone calls to answer ticket related questions.

Understanding Plaza Theatre's digital ticketing platforms to help guests who cannot locate their tickets or whom struggle with the technology of digital tickets

Provide excellent customer service

Qualifications

1-2 years experience in an office setting or similar preferred

Ability to perform effectively under stressful situations

Ability to define, analyze and solve problems

Ability to coordinate box office procedures with other staff

Ability to work variable hours including evenings, weekends and holidays

Ability to communicate effectively both verbally and in writing

Ability to safely and accurately handle and account for large sums of money

Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters

Ability to maintain an effective working relationship with other staff, event promoters and the general public

Skill in operating modern office equipment including computers