Patient Support Representative

Healthcare Service Representative

Pay: $16.50/hr

Location: 775 West Broad, Columbus (Free parking + on a major COTA bus route)

Schedule: Monday – Friday 8-hour shifts between 8 AM and 8 PM. No late nights or weekends!

Training: Paid training begins October 27th

Why Join Fortuity?

Looking for a role where you can earn steady income, build your skills, and make a difference? At Fortuity, you’ll be part of a welcoming, community-focused team that helps people access the medications they need to live healthier lives.

If you're searching for a full-time position where you can count on steady hours and meaningful work, Fortuity offers the perfect opportunity. Whether you’re seeking a reliable income during the winter season or looking to gain valuable experience in a supportive, professional setting, you’ll find a welcoming team environment that values your contributions and helps you make a real difference in people’s lives.

What You’ll Do

Answer inbound calls and emails from current program members

Provide friendly, accurate support — or research answers using internal systems

Make outbound calls to follow up on open issues or return voicemails

Work with other departments on program payments and contracts

Keep clear notes and resolve customer questions efficiently

What Makes You a Great Fit

You’re a strong communicator who enjoys helping people

You’re comfortable using a computer and learning new systems

You’re organized, reliable, and able to manage multiple tasks

You like being part of a team and meeting goals together

Nice to Have: Bilingual (Spanish), previous customer service or healthcare experience

What We Provide

Paid training and ongoing support from team leaders

A positive workplace culture where people enjoy coming to work

Experience that builds transferable skills for future career opportunities

The chance to be part of a company that invests in our local community

Required Qualifications

English speaking (Spanish is beneficial)

Exceptional interpersonal, written, and verbal communication skills

6 months of contact center or healthcare experience

PC skills and problem-solving skills

High School diploma or equivalent required

Additional Details

This is a seasonal, temporary role expected to run through February 28, 2026 (dates may adjust slightly depending on client needs). A move to permanent status will be based on client need and employee performance.

High school diploma or equivalent required

Applicants living in an SBA-designated HubZone are strongly encouraged to apply, though it is not required

Our Benefits

Fortuity's full-time, permanent employees receive the following benefits:

Paid time off including 6 paid Holidays

Medical, dental and vision insurance

Company paid Life Insurance, Short and Long Term Disability

Company paid Mental Wellness benefits

Emergency Transportation and Emergency Onsite Child Co-working Space (when employee’s childcare is not available)

At Fortuity we believe in our people, and in doing good business for the good of our community.

Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.