Complaint Handler (9-Month Contract)

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

Position Overview:

Complaint Handlers are responsible for managing and investigating product defect complaints, acting as the main point of contact. They work closely with Medical Safety and R&D to assess adverse events and ensure all complaints are processed in line with company procedures and regulatory requirements. They monitor complaint trends, support improvements in manufacturing and customer training, and maintain standardized investigation processes. They also evaluate the effectiveness of corrective actions related to complaints and adverse events.

Key Responsibilities:

Supporting BUIC to assure compliance with internal and external requirements according to standards, customers and authorities.

Supporting the BUIC Quality Management System, by developing, maintaining and improving procedures and instructions for complaint handling.

Support Post Market Surveillance as needed in site CAPA determinations and complaint trend reviews.

Ensure timely handling of NC's, CAPA’s, CCR, CR, CSCR, audit findings, customer complaints, MIR and HHE’s by handling customer complaints.

Responsibility to ensure adequate communication/information within QE team regarding own projects, task, assignments etc.

Responsibility to ensure adequate communication/information between departments in support of complaint investigations and product information.

Additional responsibilities might be added based on training

Skills & Experience:

A master’s or bachelor’s degree in engineering, chemistry, biology, pharmacy or equivalent experience

Experience within Risk management, Quality compliance and medical device production

Experience within medical device and /or pharma industry

Ability to have a structured approach to tasks and challenges

Strong interpersonal skills.

Languages:

Speaking: English

Writing/Reading: English (Danish prefered)

Working Conditions:

3-5 days per week in the office driven by business requirements, as Convatec has a flexible approach to office working.

Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.

This is stepping outside of your comfort zone.

This is work that’ll move you.

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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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