Human Services Developer 2

Schedule: Full-time

Department of Children and Youth (DCY) – Columbus, OH

DCY is seeking a responsive and detail-oriented professional to manage constituent inquiries and support policy compliance across child-serving programs statewide. This role serves as a key liaison between the public, government officials, and internal teams.

Key Responsibilities:

Respond to inquiries and complaints from constituents, legislators, the Governor’s Office, and child-serving agencies.

Provide program information and interpret laws, regulations, and eligibility policies.

Research and resolve case-specific issues using systems like SACWIS, OCLQS, Ohio Benefits, and DCY databases.

Track and analyze inquiries using a statewide call tracking system.

Identify and address policy or implementation gaps; recommend procedural improvements.

Refer individuals to appropriate services and community resources.

Prepare reports on inquiry trends, corrective actions, and program compliance.

Participate in meetings, trainings, and special assignments as needed.

Qualifications:

Strong knowledge of child welfare and early care policies.

Excellent communication, research, and problem-solving skills.

Ability to interpret complex regulations and respond professionally to diverse stakeholders.

Proficiency with data systems and reporting tools.

Pay Information:

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Pay Range

1199/13

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$34.96

$36.65

$38.49

$40.32

$42.29

$44.39

$46.55

$48.90

Annual

$72,717

$76,232

$80,059

$83,866

$87,963

$92,331

$96,824

$101,712

Background Check Information:

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Status of posted positions:

You can check the status of your application online be signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to .

Completion of undergraduate core program in social or behavioral science, health services public administration, public policy management or comparable field; 36 mos. exp. in researching, developing or implementing policies related to social services, health services, public policy or comparable field; 12 mos. trg. or 12 mos. exp. in research methodology, measurement & testing, analysis of variance & survey sampling; 6 mos. trg. or 6 mos. exp. in use of computer hardware & software used for spreadsheets, statistical analysis, graphics presentation & word processing.

-Or completion of graduate course coursework in social or behavioral science, health services public administration, public policy management or comparable field; 24 mos. exp. in researching, developing or implementing policies related to social services, health services, public policy or comparable field; 6 mos. trg. or 6 mos. exp. in use of computer hardware & software used for spreadsheets, statistical analysis, graphics presentation & word processing.

-Or 2 yrs. exp. as Human Services Developer 1, 69461, with experience commensurate with duties to be assigned per posting of job opportunity (e.g., if assignment is in area of policy development for aid to dependent children, education, training &/or experience must have been in area of aid to dependent children).

-Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Human Services