Remote Live Chat Agent

Job Summary:

We are seeking a dynamic and customer-focused Live Chat Agent to join our Education Management team. As a Live Chat Agent, you will be responsible for providing timely and accurate support to students, parents, and faculty through our online chat platform. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others succeed.

Responsibilities:

Respond to incoming chat inquiries from students, parents, and faculty

Provide accurate information and assistance on a variety of topics related to our educational programs

Troubleshoot technical issues and escalate complex problems to the appropriate team

Ensure a positive and engaging chat experience for all users

Maintain detailed records of chat interactions and follow up as needed

Qualifications:

High school diploma or equivalent

1+ years of experience in customer service or a related field

Excellent written and verbal communication skills

Ability to multitask and prioritize in a fast-paced environment

Proficiency in typing and using chat software

Strong problem-solving skills and attention to detail