Remote Customer Service Rep / Data Entry Operator

Summary:

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Rep / Data Entry Operator in the Education Management industry. The ideal candidate will be responsible for providing exceptional customer service and accurately entering data into our systems.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Accurately enter customer information and orders into our database

Assist customers with product information, pricing, and order status

Resolve customer complaints and issues with empathy and efficiency

Collaborate with other team members to ensure customer satisfaction

Qualifications:

High school diploma or equivalent

1-2 years of customer service experience

Proficient in data entry and computer skills

Excellent communication and interpersonal skills

Ability to multitask and prioritize in a fast-paced environment

Skills:

Attention to detail

Problem-solving skills

Ability to work independently and as part of a team

Knowledge of Microsoft Office Suite

Experience with CRM software a plus