Collections Analyst 2 CR

Collections Analyst 2 CR

Alajuela, Costa Rica

**Education / Experience**

50% of a Bachelor's Degree

**Skills, Specialized Knowledge:**

Preferred: Free Zone Knowledge, Oracle

Microsoft Office

B2 English language fluency

**Summary of Duties and Responsibilities**

Responsible for resolving account issues as assigned in the recovering of delinquent and outstanding balances. Escalates complex issues and may recommend 3rd party external collection action. Provides information for reporting and audits. Collaborates with credit team to address potential credit concerns and partners with cross-functional dept. (sales/customer service) to resolve account issues. Handle customer disputes and coordinate resolution.

Contact assigned customers on delinquent accounts for resolution and collection of past dues

Review accounts receivable aging schedule for delinquencies

Understand major customer profiles and analyze new account payment terms

Provide regular communication, reporting and review of collection activity

Escalate significant delinquent accounts to management

Ensure accurate documentation of collection activity in Oracle

Recommends write-offs of doubtful accounts

Ensure seamless coordination with Cash Application on collection of delinquent accounts and short payments

Handle customer disputes and coordinate resolution

Provide support during internal and external audits

Partner effectively with all customers facing departments to ensure current and accurate customer status and disposition

Complete other duties and projects as assigned

**Qualifications**

Detail orientation, organizational skills and high degree of accuracy

Good communication skills, verbal and written

Customer focus

High volume orientation and ability to multi-task