Driver Technician

Driver Technician

Reports to: MSE Team Leader

Leeds Service Centre

Salary: £26,104.00 (40 hours per week @ £12.55ph).

Working Pattern: Monday to Friday 08:00 to 16:30.

Holiday entitlement: 25 days plus Bank Holidays (January to December).

Job purpose:

To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchairs to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing and servicing wheelchairs. The expectation is that once fully trained the majority of jobs will be completed on a first-time fix basis. Initially the workload will consist of manual wheelchairs but as more experience is gained and with further workshop training electric wheelchairs will also be included into your work schedule.

Key Responsibilities:

1. Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.

2. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.

3. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.

4. Ensure any PPE supplied for use in carrying out your duties is used as instructed.

5. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.

6. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.

7. Ensure the vehicle safety check and van check sheet completed each week.

8. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and always laundered.

9. Prioritise and organise your workload, referring to Line Manager as and when appropriate.

10. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.

11. Agree to undertake all training offered that is necessary to maintain the skills required for this role.

12. Willing to take on additional supervisory responsibilities and training if required.

Skills and Qualifications

Full UK driving licence

Successful enhanced DBS check

General workshop knowledge

Basic mechanical knowledge

Basic electrical knowledge including 12v/24v D.C. systems.

Able to move and handle loads and equipment safely.

Experience of face-to-face customer contact.

Previous delivery driver experience

An awareness and understanding of people with disabilities.

Flexible approach to working conditions and working environment change.

13. Ability to use own initiative within set boundaries of the role.

Ability to use a mobile phone to relay photographs.

Good written and verbal communication skills.

Ability to relay clear instructions to clients.

Previous supervisory experience preferred.

Physical demands of the job

Moving and handling of equipment and accessories following handling guidelines

Standing at a bench to work

Kneeling/crouching

Working in confined workspace if the job necessitates (installing/repairing equ