Community Manager - Student Housing

Job Purpose:

The Community Manager position encompasses a wide range of duties. The Associate is responsible for the operations and management of the property, which represents a major investment by the Company.

Primary Duties & Responsibilities:

Will always include those specifically assigned by the immediate supervisor.

Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals

Project expenses and obtain approval prior to any expense overage

Responsible for maintaining budgeted occupancy levels at budgeted rental rates

Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis

Responsible for achieving the highest possible NOI through effective cost control and maximizing revenue

Collect specified rents, delinquent rents, and file evictions as necessary

Direct deposit accounting functions including invoicing residents and submitting requests for refund checks.

Conduct regular training and weekly meetings for all staff members

Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional Manager

Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard

Responsible for the hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required

Perform subordinate associates' performance evaluations

Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates

Arrange for and approve purchasing of supplies, services, and goods for use on property. Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs.

Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc.

Develop and implement resident retention, marketing, and advertising programs

Respond to after hours or emergency calls as necessary.

Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance.

Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.

Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed

Assist with eviction of residents in compliance with court order and directions from Lawyer

Create a positive environment for the staff and promotes a quality living experience for the residents

Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws

Provide recommendations for capital improvements and manage completion of work with approvals given by Company

Maintain market knowledge and relationships with competitors. Complete market survey monthly.

Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts.

Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data. Ensure the integrity of the data.

Qualifications:

Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions. Ability to read and understand operating statements and budgets

Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with residents in an empathetic, professional manner. A good understanding of customer service concepts and applicability will be necessary in this role

Composure/ability to function in time of crisis or emergency situations

Computer literate

Knowledgeable in Microsoft Word/Excel/Entrata

High degree of professionalism and demeanor

Even tempered

Team player

Flexible

Patient

Have an open mind

Organized

Detail oriented

Firm, fair and consistent

Good listening skills

Good communication skills

Time management skills

Negotiation skills

Excellent customer service skills

Able to work weekends when needed

Able to work overtime as job requires

Able to maintain confidentiality

Able to follow directions from a supervisor

Able to interact well with others

Able to understand and follow posted work rules and procedures

Able to accept constructive criticism

Able to lead and manage others

Education and Experience Requirements:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience; or equivalent combination of education and experience.

Other and/or Preferred Education/Experience:

None

Certificates, Licenses, Registrations:

None

Budget Responsibility:

Check all appropriate functions that apply to this job.

X Develop the budget and/or make recommendations that affect the allocation of funds.

X Administer the budget and/or make expenditure decisions once the budget has been approved.

X Monitor the budget and/or track the budget once it has been adopted.

X Coordinate the budget and/or participate in the data collection and organization of budget materials.

Job Performance and Success Factor Requirements: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).

Business Management & Organizational Development - 16.67%

Accountability - 20%

Adaptability - 20%

Alignment & Creating Synergy - 20%

Hierarchal Relationships - 20%

Setting Standards & Company Advocacy - 20%

Cooperation, Influence, Teamwork & Business Relationships - 16.67%

Collaboration & Teamwork - 20%

Cooperation - 20%

Customer Service - 20%

Influence - 20%

Internal/External Relationships - 20%

Decision Making/Initiative - 16.67%

Analytical & Problem Solving - 16.67%

Decisive - 16.67%

Practical Judgment - 16.67%

Action-Oriented - 16.67%

Confidence & Risk Taking - 16.67%

Effort & Self Development - 16.67%

Staff Management & Development - 16.67%

Acknowledgement & Compassion - 16.67%

Associate Development - 16.67%

Delegation - 16.67%

Effective Recruiting and Retention - 16.67%

Managing Diversity - 16.67%

Performance Management & Review - 16.67%

Job Knowledge and/or Job Specific Skills - 16.67%

Job Knowledge - 16.67%

Marketing - 16.67%

Reporting - 16.67%

Resident Relations - 16.67%

Cost Control - 16.67%

Safety & Productivity - 16.67%

Professional/Technical/Communication Skills - 16.67%

Ethics & Values - 14.29%

Integrity - 14.29%

Perseverance& Determination - 14.29%

Reliability & Punctuality - 14.29%

Time Management & Multi-Tasking - 14.29%

Approachability & Composure - 14.29%

Verbal & Written Communication - 14.29%

Working Environment and Physical Demands:

Check one or more of the following that best describes the environment and types of exposures of the job:

X Office environment X Outdoors environment

Mechanical facility X Changing weather conditions

Toxic or caustic chemicals Odors or fumes

Electrical current Loud machine/Equipment noise

Above ground level Confining spaces

Physical Demands:Check all that apply.Over 2/3 TimeBetween 1/3 and 2/3Under 1/3WalkingXSittingXStandingXClimb or balanceXLifting under 10 lbs.XLifting over 10 lbs.XReach with hands & armsXStoop, kneel, crouch or crawlXTalk or hear XTravel Outside the areaX

Supervisory Responsibility:

Does this job have supervisory responsibilities? __X Yes No

Are there subordinate supervisors reporting to this job? __X Yes No

Total employees directly and indirectly supervised by this position:

None X 1 to 10 11 to 25

26 to 50 51 to 100 Other

Check one or more of the following for which you are the decision-maker, including decisions that also must be approved by the next level of management.

X Hire/fire X Approve time off

X Discipline X Approve work and work product of others

X Promote X Set department policies

X Interview job applicants X Assign/delegate work to others

X Formally train others X Demotion decisions

X Give instructions to others X Evaluate the work of others