Front Services Assistant Manager at the Cherokee Hotel at Harrah's

Job Description

As a family owned and operated business, 12 Oaks Parking has been proudly providing valet and parking services for more than 15 years. We are a fun and flexible company to work with and look forward to potentially having you on the team!

We are seeking an experienced, customer service focused Front Services Assistant Manager at The Cherokee Hotel at Harrah's in Cherokee, NC. We provide a first-class parking services and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds the guest's expectations. We provide valet parking services seven days a week.

Full-Time Position Available (Open Availability Required)

Hours and shifts may vary based on business needs

Annual Salary: $60,000

The Assistant Manager of Front Services provides support to the Operations Manager to oversee the team and all matters relating to front services at the Cherokee Valley River Casino & Hotel.

Job Duties:

General oversight of the valet team, bell staff, and shuttle operation

Lead a team of valets, shuttle drivers and bell staff with a focus on operational and customer service excellence while fostering a productive, cooperative, and inclusive working environment to maximize morale, productivity, and efficiency/effectiveness

Demonstrate an understanding of the business need through the shuttle schedule and must provide additional coverage with shuttle runs and shuttle team training

Assist with administrative functions such as, but not limited to, scheduling, Fuel Card balancing, productivity reports, hiring, training, and overtime management

Conduct coaching and counseling with team members and ensure accountability in meeting performance expectations

Must be highly efficient in handling customer disputes and addressing the customers' needs while continuing to contribute to the overall success of the business

Training team members in customer service, safety, and inclusion

Develop and maintain a positive working relationship with hotel management

Attend meetings when necessary

Coordinate with hotel for posting of parking charges to guest folios

Organize and set up team members for amenity drops and luggage storage

Exercise comprehensive decisions on priorities for bell staff, valets and drivers on shift

Immediate response to reports of accidents, incidents or safety concerns

Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies and procedures to achieve overall front services objectives

Maintain a courteous and professional working relationship with all guests, partners, company subordinates, fellow associates, supervisors, and managers

Perform other related duties as assigned

Requirements:

Two years of general supervisory experience or one year of front service supervisory experience is required

Three years of experience in guest service and hospitality is required; hotel front services experience is preferred

Candidate must have a valid driver's license

Candidate must be at least 18 years of age

Candidate must have a clean motor vehicle record

Must demonstrate the following essential knowledge and skills:

Excellent guest service/public relations skills are required

Strong organizational, administrative, and leadership skills

Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

Excellent oral and written communication skills

Strong interpersonal skills

Self-starter; must work without close supervision

Ability to handle multiple priorities in a fast-paced environment

Neat, professional appearance with excellent personal hygiene

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.

Full-time