Bell and Valet Attendant - Dollywood's HeartSong Lodge & Resort - Part

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Bell and Valet Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Bell and Valet Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Bell and Valet Attendant is to assist guests with a variety of needs during their stay. This position is designed to provide optimal standards of service and hospitality through anticipating and fulfilling all guests' needs in relation to transportation operations.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Greets all guests in an upbeat and positive manner, using guests' name when possible and recognizing VIP guests

Opens car doors for guests arriving and/or departing assist guests' stepping in and out of their vehicle and with their luggage or bags

Opens front doors for all arriving and departing individuals and greets appropriately

Assists guests with luggage and familiarizes them with their room and the conference center

Personalizes each guest interaction while providing directions or assistance to in-house guests

Delivers all messages, packages and amenities promptly and accurately

Maintains an orderly and clean luggage storage room, lobby and front entrance

Remains in the lobby ready to assist guests and co-workers at any time with any requests or concerns they may have

Acquires all necessary arrival and departure information from the Front Desk

Safely parks and retrieves guest cars and ensures key security standards are followed

Communicates check in venue and hotel information to guests

Be knowledgeable of park information

Provides guests with transportation to local areas as requested

Assists guests with luggage and baggage handling

Maintains safety conditions at all times and observe areas of responsibility for safety hazards

Reports any suspicious behavior or people to Assistant Bell Captain, Bell Captain, Front Office Manager, MOD or Security immediately

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

Requires basic employment skills in clerical, service, or manual areas

A valid TN driver's license and clean driving record is required

Basic computer knowledge and usage preferred

Customer Service experience required

Must be able to successfully pass a background check and drug screen

Knowledge, Skills, and Abilities

Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a "team" work environment by cooperating and helping co-workers

Must be able to be productive in a fast-paced, dynamic environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Must show appreciation of others

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to be flexible to handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Able to communicate effectively using standard English grammar and punctuation

Able to tolerate various temperatures while working outdoors

Able to operate/drive a company vehicle with valid TN driver's license and insurance

Able to meet the physical demands of the job

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.