Clerk-Patient Accounts II

Overview Job Summary Ensures the hospital is collecting patient deductibles and co-pays in an accurate and timely manner.

Serves as a resource to patients, families, and employees to discuss financial arrangements and properly explain patient financial obligation.

Works 8 hours per day, 5 days per week with the possibility of some overtime as needed for the department.

Performs other duties as assigned.

Required Population Served Job Responsibilities Works with patients, families, hospital staff, and representatives from outside agencies to collect deductibles and co-pays, set up payment plans, and evaluate bad debt.

Assists patients with initiation of the application for Charity Care.

Serves as a resource to properly explain insurance benefits to patients, families, hospital staff, nd representatives from outside agencies as to how they pertain to the services being performed at this facility.

Understands and complies with regulatory requirements by specific insurance companies and facilitates compliance by maintaining awareness of guidelines and ensuring compliance through communication and documentation to appropriate staff.

Expedites patient flow through prompt and courteous service.

Completes assigned annual goals.

Maintain all collection agency reports and request for information.

Specifications Experience Description Minimum Required Preferred/Desired #N/A 3 years of business related office experience with 1 of those years being healthcare related experience.

Education 5 years of business experience in a healthcare environment.

Front- end collections experience desired.

Description Minimum Required Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency.

Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired Associates degree or 2 years ofcollege level courses.

Training Description Minimum Required Preferred/Desired Special Skills Description Minimum Required Basic computer skills, ability to perform basic math computation,type 30 words per minute, and problem solving skills.

Dealing with confrontational issues and high stress situations with patients, family, and physicians.

Preferred/Desired Knowledge of McKesson HBOC applications of cash postings and registration processes.

Insurance verification processes using Real Time Eligibility, Passport Communications, and additional on-line verification processes.

Knowledge of pre-certification requirements and guidelines.

Licensure Description Minimum Required Preferred/Desired Reporting Relationships Does this position formally supervise employees?

If set to YES, then this position has the authority (delegated)to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships No Work Environment Functional Demands Label Sedentary Light Medium Heavy Short Description Very light energy level Moderate energylevel High energy level Very high energy level Full Description Lift 10lbs.

box overhead.

Lift and carry 15lbs.

Push/pull 20lbs.

cart Lift and carry 25-35lbs.

Push/pull 50-100lbs.

(ie.

empty bed, stretcher) Lift and carry 40-50lbs.

Push/pull +/- 150-200lbs.

(Patient onbed, stretcher) Lateral transfer 150-200lbs.

(ie.

Patient) Lift over 50lbs.

Carry 80lbs.

a distance of 30 feet.

Push/pull >200lbs.

(ie.

Patient on bed, stretcher). Lateral transfer or maxassist sit to stand transfer.

Functional Demands Rating Sedentary