FTZ and Customs Operations Manager

This role will compensate between $85,000 - $150,000 per year.

\n This role will require 25% travel in the year.

Foreign Trade Zones and Customs Operation Manager Job Description The FTZ and Customs Operations Manager is responsible for ensuring compliance with regulatory requirements and predetermined KPIs for active Foreign Trade Zones at the site level.

Serving as a subject matter expert in Customs and FTZ operations, this role provides guidance to internal stakeholders and operational teams while leveraging practical knowledge of Customs and trade compliance within the DSC framework.

The manager will maintain best practices to adapt to the evolving Customs and international landscape, driving continuous improvement in operations.

Responsibilities * \tEnsure operational compliance with all Customs regulations for active FTZs.

* \tStandardize Work Instructions, Standard Procedures, and KPIs across all DSC FTZs.

* \tCollaborate with operations to develop inbound and outbound processes that fulfill DSC's obligations as an FTZ operator.

* \tConduct site visits to address FTZ challenges in collaboration with site operations.

* \tServe as the subject matter expert on Foreign Trade Zones and Customs bonded warehouses in North America, leveraging FTZs to support DSC's strategic growth.

* \tAssist sites with requests for FTZ layout modifications.

* \tDevelop and deliver FTZ training for operational and internal stakeholders as needed.

* \tRespond to inquiries from Customs and government agencies regarding DSC FTZs, bonded warehouses, AES/EEI filings, and other Customs offerings, under the guidance of the Director of Customs and Trade Compliance and the legal team.

* \tSupport the implementation of FTZ procedure manuals for new and existing sites, ensuring that FTZ work instructions and Standard Operating Procedures are up to date.

* \tMonitor site operations to ensure adherence to pre-set KPIs, conducting regular alignment meetings.

* \tCollaborate with internal teams to create reports and metrics that capture site KPI performance, FTZ savings, and benefits for the Director of Customs and Trade Compliance.

* \tIdentify and report compliance risks related to Customs bonded warehouses and FTZ operations at the site level, working with the Director of Customs Compliance to implement mitigation strategies.

* \tEnsure Internal System Controls is in place across all Customs and Trade Compliance landscape.

* \tEnsure documentation of all CAPA, procedures, and Work Instructions in internal DHL systems.

* \tConfirm that DSC, as the FTZ operator, meets all regulatory obligations, escalating issues to the Director of Customs and Trade Compliance as necessary.

* \tCollaborate with the Director of Customs and Trade Compliance to monitor and analyze FTZ and Customs compliance performance metrics, driving continuous improvement initiatives.

* \tOversee Customs offerings (e.g., AES filings, FTZ) in partnership with the Director of Customs and Trade Compliance, Compliance, and Legal teams.

* \tStay updated on international regulatory changes and summarize potential impacts on DSC offerings or customers for the Director of Customs and Trade Compliance.

* \tMaintain and enhance North America Customs and Trade Compliance Standard Operating Procedures, ensuring systematic document control at the site level.

* \tAssist in updating North America Customs Dashboards on a monthly basis.

* \tSupport the establishment, improvement, and monitoring of KPIs for DSC FTZs and Customs bonded warehouses.

* \tCollaborate with North America and Global teams on DSC North America Export Control activities and Denied Party Screening solutions in partnership with Compliance and Legal teams.

Required Education and Experience * \tBachelor Degree or equivalent 4 years work experience, required * \tLicensed Customs Broker (if not yet a LCB, willing to take the LCB exam within 3 years), required * \tCertified Zone Specialist preferred * \tCertified Customs Specialist preferred * \t5+ years of experience in Customs, Trade Compliance, and International Trade required * \t2+ years experience with FTZ operations required * \tTrade compliance (import/export, trade security, denied party screening) and customs experience (AES, FTZ, CBP) in a large multinational, preferably with third party logistics or freight forwarding required * \tSkilled at coordinating complex efforts around customs and trade compliance with international, cross-functional stakeholders, required * \tFunctional expertise in other areas such as project management, data analysis and metric reporting, risk analysis, change management, etc.

required * \tExperience leading staff of 2+ people, preferred * \tExcellent verbal and written communication and facilitation skills, required * \tLeadership and influencing skills, required \t\t\t\t\t * \tPresentation and project management skills, required \t\t\t\t\t * \tAbility to enter and manipulate data to generate reports, required * \tAbility to read and interpret technical documents and regulations, required \t Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

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