Front Desk/Concierge

The Concierge at New Albany Country Club will be responsible for providing exceptional customer service to members and guests.

Responsibilities:

Greet and assist members and guests upon arrival

Answer incoming calls and address inquiries

Coordinate transportation services for members

Coordinate our private dining room rentals for meetings and meals

Provide information about club services, amenities, and events

Organize and complete daily reports

Coordinate dining reservations and manage online registration for member events

Coordinate and bill on-site member services as well as those provided by preferred vendors

Track inventory of print marketing materials and create information packets

Review and edit marketing materials for print and digital use

Courteous initiation and direction of all inbound calls

Other duties as assigned

Requirements:

Previous hospitality customer service experience

Previous office administration experience

Excellent interpersonal, verbal, and written communication skills

Detail-oriented

Ability to work in Microsoft Excel, Outlook, Word

Ability to multi-task in a fast-paced environment and remain calm under pressure

Must be able to work some evenings, weekends, and holidays

Benefits:

Competitive hourly compensation of $18.00 - $20.00 paid bi-weekly

Health, Dental, and Vision are available upon the first day of employment

401k plan with company match

Free employee meals and parking

Employee longevity program

Vacation, sick, and personal days

About the Company:

New Albany Country Club is a prestigious establishment located in New Albany, OH. We pride ourselves on delivering a high-quality experience to our members and guests.