Customer Account Services Rep (Billing Specialist)

Purpose:

The Customer Support rep will act as a point of contact for customer questions in the billing department. The Customer Support rep will provide exceptional customer service while resolving the issues within the guidelines determined by Company.

Tasks & Responsibilities:

· Provides exceptional customer service to all Company customers.

· A deep understanding of the billing, collections, and accounts receivable and can solve issues in a timely fashion.

· Proactively review large accounts and handle any issues before the customer is billed.

· Could be responsible for on off billing such as consolidated invoicing and invoice uploads into customers AP systems.

· Monitor credits on accounts and post them in a timely fashion.

· Ensure account activity aligns with the customer agreement

· Generate monthly statements and assist in collecting past due balances.

· Support with other related duties as needed.

Minimum Education:

High school diploma

Associates or bachelor's degree in business preferred

Minimum Experience:

2 to 5 years of relevant experience in customer support

Experience with SAP, or similar system preferred

KSAOs:

Excellent verbal and written communication skills

Intermediate or higher level of Microsoft Excel skills required

Strong analytical skills with ability to reconcile data and analyze variances

High degree of accuracy and attention to detail

Ability to meet deadlines and manage multiple tasks simultaneously

Ability to interact with various levels of management in a professional manner

Travel when required

Physical Demands:

The physical demands and work environment described here are representative of those that must be met and or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.